Returns & Refund Policy
At Ingots We Trustâ„¢, we stand behind the quality and craftsmanship of every ArtBar we create.
If you are not completely satisfied with your purchase, we offer returns and refunds under the following terms:
Eligibility
- Returns are accepted within 14 days of delivery.
- Items must be in original condition.
- Custom or personalised items may not be eligible for return unless faulty.
Refund Terms
- Once your return is received and inspected, we will notify you of approval.
- Approved refunds will be issued to your original payment method within 5–10 business days.
- Return postage and packaging costs are the responsibility of the buyer.
How to Return
- Email us at info@ingotswetrust.com with your order number and reason for return.
- We’ll confirm return eligibility and provide the return address.
- Package your item securely and send it back using a tracked postal service.
Need Help?
Reach out to our customer care team at:
📧 info@ingotswetrust.com
We want you to love your Copper. If something isn’t right, we’re here to help make it so.
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